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Errors when adding a device
The most common reasons a device cannot be added to your account are: The device is already added/activated under another U-Prox account.In this case, you’ll need to identify the user who activat...
Stellar Skyonomy Refund Policy
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All Stellar Skyonomy products come with our 30-day, no-questions-asked guarantee. We even cover return shipping. Plus, you can cancel your Stellar Skyonomy subscription at any time. Before you cancel, please review our refund policy below.
Refund Policy
We automatically issue a full refund if you initiate a return within 30 days of delivery.
If you cancel an annual website subscription at any time, your refund will be prorated based on the cancellation date.
How to Request a Refund
If you believe you’re entitled to a refund but haven’t received one, please contact us by filling out our Refund Request Form. We review every request and strive to respond within two business days.
Note: If your refund hasn’t appeared on your card statement yet, it may take up to 10 business days to show up.
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Welcome to your Support Center!
You’re now viewing your new Help Center. We’ve populated it with placeholder content to help you get started—feel free to edit or remove it at any time. The Help Center is designed to provide full...
Configuring automatic deletion of old database backups in U‑PROX / Goldengate 2002
Database files are named as follows: UProxIP.mdf / GGLite.mdf – main database UProxIP_log.ldf / GGLite_log.ldf – SQL Server transaction log for the main database UProxIP_01.mdf / GGLite_01....
Key fob registration
To add a key fob for a user, you need to go to the U-Prox Installer app and select your control panel. Select the user to whom the key fob will be linked And click Add. Then, fol...
Possible errors when updating the device
Here are some common issues that can occur when updating device firmware—though specific problems vary by device and software—and a few general recommendations: Make sure you have a stable Intern...
Basic settings for U-Prox PIR Cam
Select the device you want to configure from the list of devices. 1. "Name" - the name of the device 2. “Group” – select the security group to which the device belongs. A security g...
Using the U-PROX Desktop USB reader to work with FortNet software
As “FortNet” integrated an older 2016-release modification of the U-Prox Desktop USB reader that used a COM-port speed of 2400 bps—and provided no support for our newer USB devices (which use 9600 bp...
Comprehensive configuration of U-PROX software and network interaction
Use the recommended software version and follow the recommendations below.If you plan to use current versions of SQL Server, review the installation instructions in the “Installation Rules” file incl...
How to integrate turnstiles into the U-PROX IP system
Information about the software and devices is available on the website https://u-prox.systems On the Downloads page, the page - https://u-prox.systems/software/programs-and-archive/ It supports...
Creating an Interlock Using U-PROX Equipment: Step-by-Step Guide
This document outlines three possible configurations for implementing an interlock system using U-PROX equipment. These are basic schemes that can be either adapted to specific user requirements or u...
