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Possible errors when updating the device
Here are some common issues that can occur when updating device firmware—though specific problems vary by device and software—and a few general recommendations: Make sure you have a stable Intern...
Stellar Skyonomy Refund Policy
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All Stellar Skyonomy products come with our 30-day, no-questions-asked guarantee. We even cover return shipping. Plus, you can cancel your Stellar Skyonomy subscription at any time. Before you cancel, please review our refund policy below.
Refund Policy
We automatically issue a full refund if you initiate a return within 30 days of delivery.
If you cancel an annual website subscription at any time, your refund will be prorated based on the cancellation date.
How to Request a Refund
If you believe you’re entitled to a refund but haven’t received one, please contact us by filling out our Refund Request Form. We review every request and strive to respond within two business days.
Note: If your refund hasn’t appeared on your card statement yet, it may take up to 10 business days to show up.
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Company registration
To register your company, please send an email to support@u-prox.systems with the following information: Company name Country Company type (Service / Monitoring / Monitoring &...
Adding a PIR CAM device to the security system (registration)
Run the U-Prox Installer application or open the web portal in your browser and log in to the system. Select the U-Prox MPX device to which you want to add a wireless sensor from the ...
Knowledge base post 4
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How to Add a Mobile Identifier License in U-PROX Desktop
Free Mobile Identifier Licenses for U-PROX Desktop USB Reader (2nd Revision, GID 00:4E:FE:…) By default, 5 prepaid mobile identifier licenses are available per USB reader (U-PROX Desktop...
U-prox reader settings
To access the reader settings, you need to connect to the reader using the U-Prox Config application and the previously created administrator password. There you can go to the reader set...
Setting up Bas‑IP in U‑PROX: step by step
The U-PROX system supports integration with BasIP panels (models AV-07, AA-12, as well as other models from the AV, AA, and BA series) in current software versions. However, due to the fact that B...
Registration of Mifare cards in U-Prox IP software in compatibility mode with Hikvision face recognition terminals (ISAPI)
This article covers the configuration of U-Prox SL (v.30.xx) and SE series readers operating within a unified ACS under U-Prox IP software, alongside Hikvision biometric terminals integrated via the ...
Removing the hub from your account
To remove the control panel from your account, you need to go to the U-PROX Installer application and click the "Delete" icon opposite the desired control panel. Then confirm the deletion and,...
How to set up U-PROX SL, SE and BLE readers
Programming takes place from the U-PROX Config mobile application via Bluetooth. The U-PROX Config app can be downloaded from the PlayMarket or AppStore, or by entering the QR code: When co...
