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Key fob registration
To add a key fob for a user, you need to go to the U-Prox Installer app and select your control panel. Select the user to whom the key fob will be linked And click Add. Then, fol...
Stellar Skyonomy Refund Policy
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All Stellar Skyonomy products come with our 30-day, no-questions-asked guarantee. We even cover return shipping. Plus, you can cancel your Stellar Skyonomy subscription at any time. Before you cancel, please review our refund policy below.
Refund Policy
We automatically issue a full refund if you initiate a return within 30 days of delivery.
If you cancel an annual website subscription at any time, your refund will be prorated based on the cancellation date.
How to Request a Refund
If you believe you’re entitled to a refund but haven’t received one, please contact us by filling out our Refund Request Form. We review every request and strive to respond within two business days.
Note: If your refund hasn’t appeared on your card statement yet, it may take up to 10 business days to show up.
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Removing the hub from your account
To remove the control panel from your account, you need to go to the U-PROX Installer application and click the "Delete" icon opposite the desired control panel. Then confirm the deletion and,...
Reducing the size of databases, backups, and clearing events in U‑PROX
Review the following utility documents: “shrink_DB_modif.pdf”https://drive.google.com/file/d/1HytIr2ONrKiMIJ9QpkQ9bVnR36qsOrlM/view?usp=sharing “auto_delete_backup_DB_U-Prox.pdf”https://drive....
Anti-passback in U‑PROX: local and global Anti‑passback settings
This document describes options for implementing antipassback in the U-PROX system. Функціонал антидублів (Anti-passback) у системі U-PROX працює лише для двосторонніх дверей.If one-way doors are ...
Basic settings for U-Prox PIR Cam
Select the device you want to configure from the list of devices. 1. "Name" - the name of the device 2. “Group” – select the security group to which the device belongs. A security g...
U-Prox readers (SL, SE, BLE series) - parameter programming
Programming is carried out from the mobile U-Prox Config application via the Bluetooth channel. You can download the U-Prox Config application from the PlayMarket or AppStore, as well as via the s...
Remote Workstation Setup in U-PROX IP
If the following message appears on the remote client: Although everything is working correctly on the server, this indicates that the operating system user does not have sufficient access rig...
Using the U-PROX Desktop USB reader to work with FortNet software
As “FortNet” integrated an older 2016-release modification of the U-Prox Desktop USB reader that used a COM-port speed of 2400 bps—and provided no support for our newer USB devices (which use 9600 bp...
U-Prox equipment backup power supply
The U-Prox device operates on 12V, so it can be powered by appropriate power banks, uninterruptible power supply systems, and charging stations. If necessary, the device can also be powered from a ca...
Video surveillance management via U-PROX: connecting DVR/NVR
Our system supports integration with video systems from a number of vendors (Hikvision, Dahua, Tecsar, RCI, Pinetron, Partizan) at the level of receiving a video stream, viewing an archive, and linki...
