Україна 
Errors when adding a device
The most common reasons a device cannot be added to your account are: The device is already added/activated under another U-Prox account.In this case, you’ll need to identify the user who activat...
Welcome to your Support Center!
Share and save
You’re now viewing your new Help Center. We’ve populated it with placeholder content to help you get started—feel free to edit or remove it at any time.
The Help Center is designed to provide full support and self-service to your customers. It includes a knowledge base and, for Guide Professional and Enterprise plans, a Customer Portal for submitting support requests. If you’re using Zendesk Gather, you can also add a Community section.
Your customers can search the knowledge base for articles that teach them how to complete tasks, or browse the Community (if enabled) to ask questions of other users. If they still can’t find an answer, they can submit a request directly to your support team.
For more details, see the Help Center User Guide.
Every user on Guide Professional and Enterprise has a profile in the Help Center so that members can learn more about one another. Profiles display key information about the user as well as their activity and contributions in the Community.
You may also like
Integration of REST API into U‑PROX: possibilities and examples of remote control
The U-PROX system includes built-in tools for integration with third-party software via API, with support for SOAP, REST, JSON, and XML standards. U-PROX software is free of charge, as is the REST...
Registration of Mifare cards in U-Prox IP software in compatibility mode with Hikvision face recognition terminals (ISAPI)
This article covers the configuration of U-Prox SL (v.30.xx) and SE series readers operating within a unified ACS under U-Prox IP software, alongside Hikvision biometric terminals integrated via the ...
Knowledge base post
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut ...
Using the U-Prox Desktop USB reader as a "virtual keyboard"
Using the U-Prox Desktop USB reader as a "virtual keyboard" involves sending the read code to the cursor location in Windows. See below for the required settings. Two options are possible – “Bl...
Video surveillance management via U-PROX: connecting DVR/NVR
Our system supports integration with video systems from a number of vendors (Hikvision, Dahua, Tecsar, RCI, Pinetron, Partizan) at the level of receiving a video stream, viewing an archive, and linki...
Knowledge base post 3
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut ...
U‑PROX: restoring the management window and resetting the desktop configuration
If the “Control Window” does not open: This is one of the main windows—it cannot be absent, unless the user’s software permissions are restricted (in which case the menu would be greyed ...
Knowledge base post 4
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut ...
How to enable global Anti-passback in the U-PROX IP system
Here’s what Antipassback.pdf specifies for configuring anti-passback in U-PROX: Entry-perimeter enforcement:If a user has not passed through the defined entry perimeter, any subsequent ...
