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Errors when adding a device
The most common reasons a device cannot be added to your account are: The device is already added/activated under another U-Prox account.In this case, you’ll need to identify the user who activat...
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The Help Center is designed to provide full support and self-service to your customers. It includes a knowledge base and, for Guide Professional and Enterprise plans, a Customer Portal for submitting support requests. If you’re using Zendesk Gather, you can also add a Community section.
Your customers can search the knowledge base for articles that teach them how to complete tasks, or browse the Community (if enabled) to ask questions of other users. If they still can’t find an answer, they can submit a request directly to your support team.
For more details, see the Help Center User Guide.
Every user on Guide Professional and Enterprise has a profile in the Help Center so that members can learn more about one another. Profiles display key information about the user as well as their activity and contributions in the Community.
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How to set up and use U-PROX TAG
U-PROX Tag is a contactless active identifier for authorizing users of access control systems in the hands-free mode. It has a built-in activation button. It works with U-PROX SmartLine readers an...
How to use the keypad codes and PIN code in U-PROX controllers
In the U-PROX system, you can use the following as an identifier: physical cards of ASK/FSK/MIFARE (125 kHz / 13.56 MHz) types - Em-Marin, HID Proxcard II, MIFARE Classic / Ultralight / Plus / DE...
Knowledge base post 3
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Setting an engineer password on U-PROX readers
To set the engineer password, you need to connect (twist) two reader contacts—Data0 (WD0) green and Data1 (WD1) white—while the power is off, and then turn on the reader. Then bring your smart...
U-PROX ID mobile identifiers: using QR codes and more
General information The electronic key, also known as a mobile identifier, is the container of the U-PROX ID application, and it can be transferred to a reader of our production: via Bluetooth...
Knowledge base post 2
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REST API in U‑PROX: examples of relay control and online integration
U-PROX software (also known as U-PROX IP or U-PROX Web) has two user interfaces: a classic Windows interface and a web interface. It uses the MSSQL database and operates...
Basic settings for U-Prox PIR Cam
Select the device you want to configure from the list of devices. 1. "Name" - the name of the device 2. “Group” – select the security group to which the device belongs. A security g...
Recovering your account password
To recover your U-Prox Home account password, click the "Forgot your password?" button and enter the email address used to register your account. The same reset procedure applies to the ...
