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U-PROX WEB installer web portal
The U-Prox Installer WEB portal is designed for configuring the U-Prox wireless security system. It is intended for both individual users and engineers of central monitoring organizations. Usin...
Company registration
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To register your company, please send an email to support@u-prox.systems with the following information:
- Company name
- Country
- Company type (Service / Monitoring / Monitoring & Service)
- Email address to be registered as the company administrator
After registration, an email with a completion link will be sent to the administrator’s address.
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Errors when adding a device
The most common reasons a device cannot be added to your account are: The device is already added/activated under another U-Prox account.In this case, you’ll need to identify the user who activat...
Resetting the Master Card of the USB Reader in U-PROX Desktop — Step by Step
Resetting the Master Cards of the U-PROX Desktop USB Reader is done via U-PROX technical support — please send a request to support@u-prox.systems. To submit your request, provide the following in...
Using the U-PROX Desktop USB reader to work with FortNet software
As “FortNet” integrated an older 2016-release modification of the U-Prox Desktop USB reader that used a COM-port speed of 2400 bps—and provided no support for our newer USB devices (which use 9600 bp...
Configuring automatic deletion of old database backups in U‑PROX / Goldengate 2002
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Adding an engineer or manager to a security company
The right to edit employees belongs to the company administrator or the corporate administrator (if one exists).To add an engineer to the security company, go to U-Prox Installer WEB and open the “Em...
Possible errors when updating the device
Here are some common issues that can occur when updating device firmware—though specific problems vary by device and software—and a few general recommendations: Make sure you have a stable Intern...
Please help, I have a question and I need an answer.
You can use our Knowledge Capture app to leverage your team’s collective expertise. With the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help...
Using the U-Prox Desktop USB reader as a "virtual keyboard"
Using the U-Prox Desktop USB reader as a "virtual keyboard" involves sending the read code to the cursor location in Windows. See below for the required settings. Two options are possible – “Bl...
