Recovering your account password
To recover your U-Prox Home account password, click the "Forgot your password?" button and enter the email address used to register your account. The same reset procedure applies to the ...
If the following message appears on the remote client:

Although everything is working correctly on the server, this indicates that the operating system user does not have sufficient access rights to the database files.
In other words, the account on the client PC does not have full permissions to interact with the server-side database.
Additionally, if you continue receiving an error similar to the following:


This means that Step 1 in the “FAQ” section was not performed correctly — please repeat the steps!
Also, make sure to review Steps 8 and 11 in that section.
Please pay attention to the following requirements:
U-PROX IP Users group on the server where U-PROX software is installed. If the user account has no password, access to the databases will be denied due to SQL Server security policies.U-PROX IPUsers group, launch the utility AcsMaintenance.exe and execute the third (bottom) option – “Update database to the current version.” Then:
1 and password 1 on both the server and client, and repeat all the above steps.To recover your U-Prox Home account password, click the "Forgot your password?" button and enter the email address used to register your account. The same reset procedure applies to the ...
Unpack the utility shrink_db_all_modif.bat from the archive shrink_db_all_modif.zip into the database directory (C:\Program Files (x86)\A2SoftIn\UProxIP), and, as needed, run ...
In the app, go to the central settings and click on the "Plus" icon. Next, you need to turn on the sensor itself.Please note that the distance between the device and the sensor should not exce...
The U-Prox device operates on 12V, so it can be powered by appropriate power banks, uninterruptible power supply systems, and charging stations. If necessary, the device can also be powered from a ca...
USB зчитувач U-Prox Desktop підтримує читання активної bluetooth мітки U-Prox TAG та U-Prox AU-Prox TAG Reader Requirements and Firmware Updates Mod.1 (GID 00:32:00:…): requires reader firmware ≥...
Free Mobile Identifier Licenses for U-PROX Desktop USB Reader (2nd Revision, GID 00:4E:FE:…) By default, 5 prepaid mobile identifier licenses are available per USB reader (U-PROX Desktop...
Here are some common issues that can occur when updating device firmware—though specific problems vary by device and software—and a few general recommendations: Make sure you have a stable Intern...
To register your company, please send an email to support@u-prox.systems with the following information: Company name Country Company type (Service / Monitoring / Monitoring &...
Select the device you want to configure from the list of devices. 1. "Name" - the name of the device 2. “Group” – select the security group to which the device belongs. A security g...
Programming is carried out from the mobile U-Prox Config application via the Bluetooth channel. You can download the U-Prox Config application from the PlayMarket or AppStore, as well as via the s...
Subscribe to our emails about secure life. No spam.
Subscribe to our emails about secure life. No spam.