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Possible errors when updating the device
Here are some common issues that can occur when updating device firmware—though specific problems vary by device and software—and a few general recommendations: Make sure you have a stable Intern...
Placing under protection in “stay” mode
Share and save
To arm the U-prox alarm system, go to U-prox home and press the corresponding button at the bottom of the application.
Please note that this will place all groups in which this action can be performed under protection in “stay” mode. To transfer only one group, simply click on it and perform the necessary action.
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Installation of U-PROX PIR CAM
Choice of installation location Carefully choose the installation location of the U-Prox PIR Cam device, taking into account the orientation of the lens, the camera, and the presence of obstacles ...
Recovering your account password
To recover your U-Prox Home account password, click the "Forgot your password?" button and enter the email address used to register your account. The same reset procedure applies to the ...
Resetting the Master Card of the USB Reader in U-PROX Desktop — Step by Step
Resetting the Master Cards of the U-PROX Desktop USB Reader is done via U-PROX technical support — please send a request to support@u-prox.systems. To submit your request, provide the following in...
Video surveillance management via U-PROX: connecting DVR/NVR
Our system supports integration with video systems from a number of vendors (Hikvision, Dahua, Tecsar, RCI, Pinetron, Partizan) at the level of receiving a video stream, viewing an archive, and linki...
Configuring automatic deletion of old database backups in U‑PROX / Goldengate 2002
Database files are named as follows: UProxIP.mdf / GGLite.mdf – main database UProxIP_log.ldf / GGLite_log.ldf – SQL Server transaction log for the main database UProxIP_01.mdf / GGLite_01....
Removing the hub from your account
To remove the control panel from your account, you need to go to the U-PROX Installer application and click the "Delete" icon opposite the desired control panel. Then confirm the deletion and,...
How to reduce the size of .log/.ldf files and optimize the U‑PROX database
Unpack the utility shrink_db_all_modif.bat from the archive shrink_db_all_modif.zip into the database directory (C:\Program Files (x86)\A2SoftIn\UProxIP), and, as needed, run ...
Mobile identifiers "U-Prox ID" - Use of QR codes, etc.
General information: An electronic key—also known as a mobile identifier—is held within the U-Prox ID app and can be presented to our readers: Over Bluetooth (10 cm–10 m, depending o...
Steps to resolve errors that occurred during the installation of U-PROX software
Installation Failure Notification Installation errors typically occur due to leftover data from a previous installation, most often caused by manual user actions. Specifically: The applic...
