Knowledge base

This is a huge amount of knowledge, facts, rules and heuristics.

Filter

U-Prox equipment backup power supply

The U-Prox device operates on 12V, so it can be powered by appropriate power banks, uninterruptible power supply systems, and charging stations. If necessary, the device can also be powered from a ca…

Details

Company registration

To register your company, please send an email to support@u-prox.systems with the following information: Company name Country Company type (Service / Monitoring / Monitoring &…

Details

Key fob registration

To add a key fob for a user, you need to go to the U-Prox Installer app and select your control panel. Select the user to whom the key fob will be linked And click Add. Then, fol…

Details

Sensor registration procedure

In the app, go to the central settings and click on the “Plus” icon. Next, you need to turn on the sensor itself.Please note that the distance between the device and the sensor should not exce…

Details

Stellar Skyonomy Refund Policy

All Stellar Skyonomy products come with our 30-day, no-questions-asked guarantee. We even cover return shipping. Plus, you can cancel your Stellar Skyonomy subscription at any time. Before you cancel…

Details

Errors when adding a device

The most common reasons a device cannot be added to your account are: The device is already added/activated under another U-Prox account.In this case, you’ll need to identify the user who activat…

Details

Fire unlocking – wires

Thanks to the presence of zones programmable as FREE PASSAGE and LOCKDOWN, the controller fully integrates into the fire-security alarm system. To work together with the fire alarm,…

Details